Four examples, four very different problems

the broken workflow

TMD's sales team used to spend the week working out who to even contact: hunting for companies worth approaching, guessing at the right moment, digging for the right name and email. Meanwhile the back-office system knew plenty and told them none of it. The week went on finding conversations instead of having them.

what shipped

• +A prospecting pipeline that starts from a plain instruction: point it at an industry, or a single company, and it goes and finds the ones worth TMD's time
• +Every candidate weighed the way a good salesperson would: the right size and shape, growing not shrinking, inside its buying window, something happening right now that makes this the moment
• +Then the admin nobody misses: the actual decision-maker named, their email found and verified, anyone already in the CRM filtered out
• +What lands every Monday is a ranked list of exactly who to contact and why, each with a first message drafted in TMD's voice: drafts only, humans send
• +Their back-office system answers questions now too: what have we made today, what has this client bought in the last six months, from a phone, a laptop, wherever the team happens to be

the outcome

The team walks in on Monday to a briefing of who to contact and why now, and spends the week on the relationships instead of the research. Out visiting clients, the answers travel with them.

the broken workflow

Nevis run their business on software that is more than 20 years old, and ripping it out was never the answer. £700k to £1m of monthly buying ran from spreadsheets against Pegasus Opera 3, with purchase orders living in SharePoint, invisible to the system of record.

what shipped

• +AI wired in on top: it reads their stock, sales and suppliers, and drafts the weekly buying for a person to approve
• +A purchasing dashboard with a ranked buy list per brand, every line explained
• +Stock health with risk classification, an on-order ledger, and a cash-flow workbench with dual-date payment modelling
• +A data bridge that reads Opera safely, read-only, into a cloud mirror

the rules it obeys

• ✓AI never invents a quantity
• ✓Nothing is ever sent to a supplier
• ✓Nothing writes back to the system of record
• ✓Every action is audited with before and after state

the outcome

The buyer works from one ranked, explained list instead of parallel spreadsheets, and approves every line. It now sits across £700k to £1m of purchasing a month.

the broken workflow

CrewPass is a compliance platform for the superyacht industry. Thousands of crew certificates arrive every month, as photos and scans in every format going, and every one has to be read and checked correctly, because a wrong answer means a crew member does not board.

what shipped

• +Not one agent, a team of them: certificates are identified, read, verified, authenticated and checked for vessel compliance, end to end, the moment they arrive
• +Every check runs in recorded steps, so any decision can be replayed and explained afterwards
• +Changes are tested against a bank of known-good certificates before anything ships
• +Anything the system is not sure about goes to a person, never through on the nod
• +The same approach runs beyond certificates: agents triage bug reports and carry development work, and the team was taught to run them, not just watch

the outcome

Certificate reading runs at better than 95% accuracy in production, up from an 85% baseline, with lookups five times faster and 85% less storage per document. And work that used to take the wider team five hours now ships in about ten minutes, because they were taught to drive the tools themselves.

“Compliance is unforgiving. If a certificate is read wrong, a crew member does not board. That is the standard I build to for every client.”